Refund
Return your item for a refund to your original payment method. Original shipping charges are non-refundable.
Delivery & Returns
Shopping online should feel effortless.
Fast delivery, simple returns and fully tracked shipping on every order.
Fast Delivery
Orders delivered quickly with tracked shipping.
Tracked Shipping
Every order includes full tracking.
14 Day Returns
Changed your mind? We have got you.
Delivery
Choose the delivery service that suits you best.
| Country | Delivery Service | Estimated Delivery | Cost | Free Delivery |
|---|---|---|---|---|
| United Kingdom | 24hr Tracked | 1–2 Working Days | £3.99 | Free over £120 |
| United States | Express Tracked | 2–11 Working Days | $25 | Free over $300 |
| Ireland | Express Tracked | 2–5 Working Days | €8.50 | Free over €300 |
| Australia | Express Tracked | 3–11 Working Days | $30 | Free over $500 |
All international orders are fully tracked.
International duties and taxes may apply depending on your country.
Returns
We hope you love your order.
If it isn't quite right, returning it is simple.
Returning is easy
Email us
Contact team@ashlyrae.com with your order number and tell us whether you'd like a refund, exchange or store credit.
Send it back
Package your item securely and send it using a tracked delivery service. Include your order number inside the parcel.
We process it
Once approved we'll process your refund, exchange or store credit as quickly as possible.
Returns must be initiated within 14 days.
Items must be unworn, unwashed and returned with all tags and hygiene seals attached.
We are here to help
For questions about your order, fit or styling, please get in touch with our team.
hello@ashlyrae.com
We aim to reply as quickly as possible.
